Data protection
General information
We take data protection seriously
We believe that protecting your privacy when processing personal data is important. When you visit our website, our web servers store the following as standard: the IP of your internet service provider, the website you were visiting prior to ours, the pages of our website that you visit and the date and duration of your visit. This information is vital for the technical transmission of the website and secure server operation. We do not analyse this data in relation to you as an individual.
Data controller:
PRO-KLIMA d.o.o.
Gradna 78E, HR-10430 Samobor, Croatia
Phone: +385 1 6546-343
Fax: +385 1 6546-344
E-mail: proklima@proklima.hr
Personal data
Personal data is information about you as an individual. This includes your name, address and email address. You do not actually have to disclose any personal data to be able to visit our website. In some cases, we need your name and address and more information about you so that we can provide you with the service you want.
The same applies if you ask us to supply you with information material and/or if we are responding to your enquiries. We will always make you aware of this in such cases. Moreover, we only store the data that you have passed on to us automatically or voluntarily.
When you use one of our services, as a general rule we only collect the data that we need to be able to provide you with our service. We may ask you for further information, but this is on a voluntary basis. Whenever we process personal data, we do so in order to be able to provide you with our service or to pursue our commercial objectives.
Data that is stored automatically
Server log files
The provider of this website automatically collects and stores information in server log files which your browser automatically transmits to us. These are:
The date and time that the web page was requested
Name of the requested file
Page from which the file was requested
Access status (file transferred, file not found, etc.)
the browser and operating system you are using,
Full IP address of the computer making the request
the amount of data transferred
This data is not combined with data from other sources. Data is processed in accordance with Art. 6(1)(f) of the GDPR on the basis of our legitimate interest in improving the stability and functionality of our website.
We store this data for a short period of time for reasons of technical security, in particular to defend against attempted attacks on our web server. It is not possible for us to identify individuals on the basis of this data. The data is anonymized by shortening the IP address at domain level after at most seven days so that it is no longer possible to connect the data to an individual user. In addition, the data is processed in anonymized form for statistical purposes; it is not compared with other data or passed on to third parties, even in part.
Cookies
When you visit our website, we may store information on your computer in the form of cookies. Cookies are small files which are transmitted from an internet server to your browser and stored on your hard drive. They only store your internet protocol address, not personal data. This information enables you to be recognized automatically on your next visit to our website, which makes it easier for you to use. The legal basis for the use of cookies is the legitimate interest outlined in Art. 6(1)(f) of the GDPR.
Of course, you can also visit our website without accepting cookies. If you do not wish your computer to be recognized on your next visit, you can of course decline the use of cookies by changing the settings in your browser to block cookies. You can find out how to do this using the help function of your browser. However, if you decline to use cookies, you may not be able to use the full function of some areas of our website.
Cookie settings
Contact forms and contact service
If you contact us via our online contact forms, you only need to enter the personal data that is actually required for this purpose. We process your data in this context in order to answer your inquiry and to support you to the desired extent through our support service.
Support is provided by Wolf, febis Service GmbH and an outsourced call centre.
An external data processing agreement has been concluded with the service providers in accordance with Art. 28 of the GDPR
Google Tag Manager
This website uses Google Tag Manager. The Tag Manager tool itself does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated at a domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager. Google’s data protection policy for this tool is available here: https://www.google.com/analytics/tag-manager/use-policy
Use of Google Analytics with anonymization function
On our website we use Google Analytics, a web analytics service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, hereinafter referred to as "Google". Google Analytics uses what are known as "cookies" – text files which are stored on your computer and enable us to analyse your use of the website.
The information generated by these cookies, for example the time, place and frequency of your visits to our website, including your IP address, is transmitted to Google in the USA and stored there.
On our website we use Google Analytics with “_gat._anonymizeIp” added to it. In this case Google shortens your IP address, thereby anonymizing it within member states of the European Union or in other states in the European Economic Area which are party to the agreement.
Google uses this information to analyse your use of our website, to compile reports on website activities for us and to render further services relating to website use and internet use. Google may also transmit this information to third parties if this is required by law or if such third parties process this data on behalf of Google.
Google has stated that under no circumstances will it connect your IP address with any other data it holds. You can prevent the installation of cookies by setting your browser software accordingly; however, please be aware that in this case you may not be able to make full use of all the functionalities of our website as a result.
In addition, Google provides an opt-out add-on for the most common browsers, which gives you more control over which data it records on the websites you have accessed. The add-on informs the Google Analytics JavaScript (ga.js) that no information about visits to the website should be passed on to Google Analytics. However, the Google Analytics opt-out browser add-on does not prevent information being passed to us or to other web analytics services that we may use. For further information on installing the browser add-on, click the following link: https://tools.google.com/dlpage/gaoptout
If you are visiting our website via a mobile terminal device (smartphone or tablet), you need to click this link instead, to stop tracking by Google Analytics within this website in future. This is an alternative in addition to the above browser add-on. Clicking this link installs an opt-out cookie in your browser, which only applies to this browser and this domain. If you delete the cookies in this browser, the opt-out cookie is also deleted and you will have to click the link again.
Use of Facebook Custom Audience Pixel
To provide visitors to our website with interest-based advertising when they visit Facebook, we use Custom Audiences Pixel, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). Our website uses a Facebook Pixel, which connects directly to Facebook’s servers whenever you visit our website. The Pixel informs Facebook that you have visited our website. Facebook then links this information to your personal Facebook account. For more information about how your data is recorded and used by Facebook, your rights regarding this data and guidance regarding how you can protect your privacy, please refer to the Facebook Data Policy at https://www.facebook.com/about/privacy/.
Use of YouTube in privacy-enhanced mode
We use YouTube to incorporate videos. The videos have been embedded in privacy-enhanced mode. However, like most websites, YouTube also uses cookies to collect information about users of its website. This includes using cookies to record video statistics in order to prevent fraud and to improve user friendliness. Moreover, it leads to a connection to the Google DoubleClick network. Starting the video could trigger further data processing activity. This is beyond our control. You can find further information about privacy at YouTube in its privacy policy at: http://www.youtube.com/t/privacy_at_youtube
Safety
We have taken technical and administrative security measures to protect your personal data from being lost, destroyed, manipulated or accessed by unauthorised persons. All our employees and the service providers who work for us are bound by the applicable data protection laws.
Whenever we collect and process personal data, it is always encrypted prior to transmission. This means that your data cannot be abused by third parties. Our security measures undergo constant improvement, and our privacy policies are continually revised. Please ensure that you have the latest version.
Changes to this privacy policy
We reserve the right to change our privacy policies should new technologies make this necessary. Please ensure that you have the latest version. If fundamental changes are made to this privacy policy, we will announce these changes on our website.
Interested parties and visitors to our website who have queries regarding privacy can contact:
Christian Volkmer
Projekt 29 GmbH & Co. KG
Ostengasse 14
93047 Regensburg
Tel.: 0941 2986930
Fax: 0941 29869316
Email: anfragen(at)projekt29.de
Online: www.projekt29.de
If you are not satisfied with the response of our Data Protection Officer, you are entitled to submit a complaint to the data protection supervisory authority responsible for your Federal state.
Information pursuant to Art. 13 and Art. 14 OF THE GDPR
We are committed to protecting your personal data. For this reason, we follow legal requirements when processing your personal data (“data”). This privacy policy provides information about how your data is processed in our company, as well as the rights and claims which you are entitled to under Article 13 of the General Data Protection Regulation (GDPR).
1. Who is responsible for processing your personal data and who can you contact about it?
The controller is
PRO-KLIMA d.o.o.
Gradna 78E, HR-10430 Samobor, Croatia
Phone: +385 1 6546-343
Fax: +385 1 6546-344
E-mail: proklima@proklima.hr
The company data protection officer is:
Projekt 29 GmbH & Co. KG
Ostengasse 14
93047 Regensburg
Email: anfragen@projekt29.de
Tel.: 0941-2986930
2. Which data do you process and what are the sources of this data?
We process data which you provide when preparing or processing a contract, on the basis of your consent, when you submit an application to us or as part of your employment with us.
Personal data includes:
*If a participant is a private user, this may include an individual’s surname, first name, email address, telephone number, address, IP addresses and details about the construction project.
If a participant is a commercial user, this may include the company name, surname, first name, email address, telephone number, address, IP addresses and details about the construction project.
We also process the following personal data:
information from your electronic correspondence with us (e.g. IP address, login data)
3. For what purpose do you process data, and on what legal basis?
We process your data in accordance with the latest versions of the General Data Protection Regulation and the 2018 Federal Data Protection Act (BDSG).
in order to fulfil (pre-) contractual obligations (Article 6(1)(b) of the GDPR):
Your data is processed in order for contracts to be carried out online or at one of our branches, and in order to implement the terms of your employment contract with our company. Data is most frequently processed when entering into a transaction and carrying out contracts with you.
in order to comply with legal obligations (Article 6(1)(c) of the GDPR):
It is necessary to process your data in order to comply with a variety of legal obligations, e.g. obligations laid out in the German Commercial Code or the Tax Code.
for the purpose of legitimate interests (Article 6(1)(f) of the GDPR):
Based on a weighing of interests, data may be processed for purposes other than fulfilling the contract for the purpose of legitimate interests pursued by us or third parties. Examples of this include: advertising or marketing (see No. 4), measures for business management and the improvement of our services and products, maintaining a Group-wide customer database to improve customer service for legal reasons.
On the basis of your consent (Article 6(1)(a) of the GDPR):
If you consent to the processing of your data, e.g. in order to send you our newsletter, publish photos, etc.
within the framework of collective agreements (Article 88(1) of the GDPR in conjunction with Recital 155 GDPR)
4. Processing personal data for marketing purposes
You have the right to object to your personal data being used for all marketing purposes or for specific marketing measures. If you choose to do so, you will not be charged anything other than the standard costs which you would incur as a result of sending us your notification.
Under Section 7(3) of the German Unfair Competition Act, we are entitled to use the e-mail address which you provide to us when entering into a contract for the direct marketing of other similar goods or services. You will receive these product recommendations from us regardless of whether you have subscribed to a newsletter.
If you would prefer not to receive these recommendations by e-mail, you can object to your e-mail address being used for this purpose at any time without being charged anything other than the standard costs which you would incur as a result of sending us your notification. A written message is sufficient for this purpose. Every e-mail which we send also contains a link which you can use to unsubscribe.
5. Who will receive my data?
Even if we use a service provider to process data on our behalf, we remain responsible for keeping your data secure. All service providers are contractually obligated to treat your data as confidential, and will only process your data for the purpose of providing the service. The service providers which we use will only be provided with your data if it is required in order for them to provide the service. These service providers include IT service providers which we require in order to keep our IT system operational and secure, as well as advertising agencies for our advertising campaigns.
Your data will be processed in our customer database. The customer database improves the quality of the customer data we have available (removal of duplicates, delayed/defunct flags, updating addresses) and can also include data from public sources.
This data is provided to Group companies for the purposes of fulfilling a contract. Customer data is stored separately on a company-specific basis. Our parent company acts as the service provider for each participating company.
Your data may be sent to official bodies, courts and external auditors if we are legally obliged to do so or for the purpose of legal proceedings.
Your data may also be provided to insurance companies, banks, service providers and information providers in order to prepare and fulfil a contract.
6. How long will my data be stored for?
We will process your data until the end of our business relationship or until the end of the relevant statutory retention periods (derived from the German Commercial Code, the German Tax Code, the German Institutional Care Act or the German Working Hours Act). If your data is required as evidence in a legal dispute, it will be retained until the dispute is resolved.
7. Do you send personal data to third countries?
We do not send data to third countries. Your data would only be sent to a third country on the basis of a European Commission adequacy decision, EU model clauses, suitable guarantees or your express consent.
8. What rights do I have regarding the protection of my data?
Under data protection legislation, you have the rights of access to and rectification or erasure of your data, the right to restrict the processing of your personal data, the right to object, the right to data portability and the right to lodge a complaint.
Right of access:
You have the right to be informed of whether personal data concerning you is being processed by us, and to what extent.
Right of rectification:
If we are processing data which is incorrect or incomplete, you have the right to request that the data be corrected or completed at any time.
Right of erasure:
You can request that we erase your data if it is being unlawfully processed or if the processing of the data has a disproportionate impact on your legitimate interests. Please note that it may not be possible to erase your data immediately, e.g. if we are required to retain it for legal reasons.
Even if you do not exercise your right to have your data erased, we will erase it promptly and completely when it is no longer required for business purposes or subject to a statutory retention period.
Right to restrict processing:
You have the right to request that the processing of your data be restricted if
you contest the accuracy of the data, for a period which enables us to verify the accuracy of the data.
the processing is unlawful and you request the restriction of the use of the data instead of having it erased.
we no longer require the data for its intended purpose, but you require the data in order to lodge or defend against a legal claim, or
you have objected to the processing of the data.
Right to data portability:
You have the right to receive data which you have provided to us in a structured, commonly used and machine-readable format, and also have the right to transmit the data to another controller without hindrance from us, provided
the data is processed by us on the basis of consent which you have given and can withdraw, or for the purpose of fulfilling a contract between us, and
the processing is carried out by automated means.
If it is technically feasible, you are entitled to request that we transmit your data directly to a different controller.
Right to object:
If we process your data in order to pursue a legitimate interest, you can object to this processing at any time; this would include profiling based on these provisions. We will then cease to process your data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if we can provide evidence that the processing is used for the establishment, exercise or defence of legal claims. You have the right to object to the processing of your data for the purposes of direct marketing at any time, with no obligation to provide a reason.
Right to lodge a complaint:
If you believe that we have violated German or European data protection legislation in the manner that we have processed your data, please contact us so that we can clarify the situation. You also have the right to lodge a complaint with the relevant supervisory body, i.e. the relevant regional supervisory data protection authority.
If you wish to exercise any of these rights, please contact our data protection officer. We may require additional information to confirm your identity.
9. Am I obliged to provide my data?
The processing of your data is required in order to conclude or fulfil contracts between us. If you choose not to provide us with this data, we will normally be unable to conclude a contract. If the data relates to an existing contract, we will be unable to fulfil it, and will therefore be forced to terminate it. However, you are not obliged to give your consent for the processing of data which is not legally required or not considered relevant for the purposes of fulfilling the contract.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to change our privacy policies should new technologies make this necessary. Please ensure that you have the latest version. If fundamental changes are made to this privacy policy, we will announce these changes on our website.
Interested parties and visitors to our website who have queries regarding privacy can contact:
Christian Volkmer
Projekt 29 GmbH & Co. KG
Ostengasse 14
93047 Regensburg
Tel.: 0941 29 86 93 0
Fax: 0941 29 86 93 16
Email: anfragen@projekt29.de
Online: www.projekt29.de
If you are not satisfied with the response of our Data Protection Officer, you are entitled to submit a complaint to the data protection supervisory authority responsible for your Federal state.